Privacy Policy - How We Protect Your Information

At Betfalme, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our online casino platform. By creating an account or using our services, you agree to the practices described in this document.

We collect information that you provide directly to us, such as your name, email address, phone number, and payment details when you register an account or make transactions. We also automatically collect certain technical information, including your IP address, device type, browser version, and how you interact with our website. This helps us improve our services and detect fraudulent activity.

Your personal data is used for several essential purposes. We need it to create and manage your account, process deposits and withdrawals, verify your identity as required by regulations, send you important account updates, and provide customer support. We also use aggregated, anonymized data to analyze player behavior and enhance our platform's features and game selection.

Security measures are in place to protect your information from unauthorized access, alteration, or disclosure. We use industry-standard encryption protocols to secure data transmission between your device and our servers. All sensitive information, including payment details, is encrypted and stored on secure servers with restricted access. Our security systems are regularly updated to defend against emerging threats.

We may share your information with trusted third-party service providers who help us operate our platform, such as payment processors, game providers, and customer support tools. These partners are contractually obligated to protect your data and use it only for the specific services they provide. We never sell your personal information to third parties for marketing purposes.

You have rights regarding your personal data. You can access the information we hold about you, request corrections to inaccurate data, ask us to delete your account and associated data, or object to certain types of data processing. To exercise these rights, contact our customer support team. We'll respond to your request within a reasonable timeframe, typically within 30 days.

Cookies and similar technologies help us provide a better experience. We use them to remember your preferences, keep you logged in, analyze site traffic, and deliver personalized content. You can control cookie settings through your browser, though disabling certain cookies may limit some website functionality.

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may keep certain data for legal, regulatory, or business purposes, such as fraud prevention or tax reporting. When data is no longer needed, we securely delete or anonymize it according to our data retention policies.

If you have questions about this privacy policy or how we handle your data, please contact our support team. We're committed to transparency and will address your concerns promptly. This policy may be updated periodically, and we'll notify you of significant changes through email or website notices.