Contact Betfalme - We're Here to Help

Need assistance? Our customer support team is available around the clock to help with any questions or concerns you might have. Whether you're experiencing technical issues, have questions about your account, or need help with deposits and withdrawals, we're just a message away.

You can reach us through multiple channels. Our live chat feature is the fastest way to get help – simply click the chat icon on our website and you'll be connected with a support agent within minutes. Our team speaks English and understands the specific needs of Kenyan players, so you can explain your situation clearly and get relevant solutions.

For less urgent matters, you can send us an email. We typically respond within a few hours, though complex issues might take up to 24 hours. Make sure to include your account username and a detailed description of your question so we can provide the most accurate assistance possible.

Common topics our support team handles include account verification, bonus inquiries, payment processing questions, game rules clarification, and technical troubleshooting. If you're having trouble accessing your account, our team can guide you through the recovery process step by step.

We also maintain an extensive FAQ section that covers most common questions. Before reaching out, it's worth checking there first – you might find an instant answer to your question. The FAQ is regularly updated based on the questions we receive, so it stays current with the latest information.

For responsible gambling support, our team can provide information about setting deposit limits, taking breaks, or accessing professional help resources. We take player wellbeing seriously and are trained to handle sensitive situations with care and discretion.

Your feedback matters to us. If you have suggestions for improving our platform, new games you'd like to see, or features you think would enhance your experience, don't hesitate to share your thoughts. We review all feedback and use it to make Betfalme better for everyone.